“Gibberish! “

These are the owner’s words of the 6th group I worked with over the last few years here in B.C. Gibberish is a great word. Basically it means they don’t understand a word I say.

These words came from one of the biggest and fastest-growing schools in the region.

Quality is the sales words that comes out of their mouths during the sale. But that’s as far as the quality part goes.

Over a period of five+ month my instruction vehicle interior was not cleaned even once, yet management repeatedly promised it. Out of pure shame for my students, I personally cleaned it every few weeks but never a proper deep cleaning.

But I know this game well. Throughout my life I have seen high-quality crash headlong into low quality. Which one wins?

It seems to go one of two ways.

Either the system embraces the new information, the higher road, and the quality is carried right to the top of the services and in turn creates positive change throughout both the company and the client base.

Or it goes the other way and gets quickly labelled as gibberish!


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